3. AL-RIFAT CallCenter, a leading medical BPO providers established of Gulf reached HumaraBPO with a requirement to improve their unique BPO processes. Also their particular CSAT ended up being as low as 47%. Because the consumer got part of the healthcare sector, it was unacceptable for all the organization to get a decreased degree of satisfaction off their subscribers. HumaraBPO’s part would be to nail along the reasons for any reasonable CSAT values then to offer a customized BPO option that could assist the business’s show to rise. At onset of the project, the BPO staff at HumaraBPO made a decision to dissect the problem and get to the main cause. Continue reading “The consumer’s BPO unit manages over a million consumer telephone calls monthly, however their customer happiness level comprise plummeting downwards”