56. Must i consistently honor aid whilst the ISIR has actually a Comment Password 138? (GEN 96-13, Q & An excellent twenty six) To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA ® applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Beloved Colleague Letter GEN 96-13 claims one to NSLDS will be useful for reason for choosing college student eligibility having Government Title IV pupil recommendations. New page included a number of concerns and you can solutions regarding your investigation for the NSLDS. The fresh ISIR Opinion Code 138 is treated inside Q & An effective twenty six. The answer states, ”the college need determine if the existing NSLDS listing is the fact of one’s candidate and you may, therefore, must use the guidance regarding the NSLDS whenever determining eligibility having Title IV aid”. When your college or university decides that SSN from inside the NSLDS is actually for brand new candidate and you may concludes ”that the incapacity to fit with the title otherwise date out-of beginning is because the brand new college student don’t done the application form safely. it has to show the fresh new candidate and come up with one required adjustments so you’re able to the new CPS number, with the SAR otherwise ISIR modification procedure. Yet not, the college does not have to anticipate the outcome ones alterations before making use of the reviewed study on NSLDS having choosing new student’s 
qualification.”
In the event the contrary is valid, new responses states ”If the school, shortly after evaluating the content on NSLDS, decides it is not the applicant’s financial aid records, it can consistently process the applying so long as new pupil had not received any relevant Term IV help.”
57. Must i still award aid regardless of if NSLDS suggests bad pointers? (GEN 96-thirteen, Q & A good 37) Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Need to the college make certain people default statuses otherwise other negative recommendations regarding the NSLDS getting cleaned on the NSLDS earlier is also disburse Term IV student support?
A37 Zero, in the event the school is file the scholar is approved having Label IV aid despite eg bad guidance within the NSLDS, they ple would-be when your NSLDS School funding History webpage of the SAR otherwise ISIR implies that brand new college student have a great defaulted mortgage, however the school provides gotten documentation about proprietor of your loan that borrower got made ‘satisfactory arrangements to repay.’ That it suggestions are in keeping with most recent conditions about your quality away from difficulties claimed so you can a college by the CPS into the good SAR or ISIR.”
What is the ”unallocated mortgage mount”?
13. Just how long can i become lifeless through to the web site instantly logs myself regarding? For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured.
26. Can be our company subscribe several pages to own NSLDS online availableness? Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization.
You’ll find cases where NSLDS do not make up most of the a great balance regarding a FFEL Combination Mortgage
thirty five. Must i rating lso are-instated shortly after getting closed outside of the Representative Accessibility Verification? Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access.
49. Where should i select NSLDS source matter? You can find NSLDS User Resources on the Knowledge Center website by selecting ”Resource type” from the home page and ”NSLDS User Resources” from the Library page. Alternatively, you can select this link to get there. The material is organized by Current and Historical publications.
54. (NSLDS Publication, 11) NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11.